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The degenerate society and the economic crisis

I was travelling to Nuneaton recently on a bus that goes through Bedworth. A large number of people go to Bedworth or go from Bedworth maybe because that is the only place in vicinity that has a Tesco, Aldi and a few other stores. The bus stopped at a traffic light to let the pedestrians cross and then I saw an old lady (if my guess is right she must… Read More »The degenerate society and the economic crisis

Customer service – a science or an art. Can it be taught???

Singapore airlines (SIA) has been discussed to a point of irritation during the last few months during my MBA. And yet I often reminisced – the airline must have done something right to have been adjudged the best airline for the last over 20 years. Even though I am yet to travel on SIA, I know what they must be doing to be where they are. My recent to and… Read More »Customer service – a science or an art. Can it be taught???

The great American dream

I landed at the JFK some 2 weeks ago with a thought that I am visiting a country that is nursing a severe recession and almost expected to see it with my naked eyes. My objective was to identify one catalyst that made ‘The great American dream’ and made America the ‘land of opportunity’. It didn’t take me long to figure out. I was humbled when I visited the Ground… Read More »The great American dream

Investments and Risk Management

The last of my academic modules at Warwick Business School ended at an absolute high. The Investments and Risk management was a great module. Prof. Ron Watson of Rutgers Business School took us through the finer nuances of valuations of bonds and shares and gave an interesting view about the world economy. Prof Watson has an enviable experience in the Government (Sr. VP Federal Reserve bank of Philadelphia), Private Sector… Read More »Investments and Risk Management

Make competition insignificant

As a Master of Business Administration each one amongst us continues to search for an elusive formula that can make the competition insignificant. Whether it’s Strategy or Marketing or “The blue ocean” – the quest is the same. As the General Manager of Springfields, Simla, I had many challenges of dealing with a hotel marred with a union problem, high fixed costs because of a relatively small size and extreme… Read More »Make competition insignificant

India has finally matured and is shining

Irrespective of what the intellectual capital of a country is, the election results of the largest and most successful democracy of the world are a reflection of the ideology of the country’s population at large. I am ecstatic that finally religious fundamentalism and baseless contentions of regional parties (that had been a drag on the country’s progress since the last 5 years) have been resoundingly ignored by the populace. The… Read More »India has finally matured and is shining

Doing your best and a bit more..

This is a pleasant and a welcome week while we are attending Prof. Robert (Bob) Johnston’s Service Management. Having spent a bit of time managing luxury hotels, I wondered what all and how much I will be able to take from this module. But Prof. Johnston (a senior hotelier himself) has put together one of the most interesting modules using more than 30 different models in which managers can reflect… Read More »Doing your best and a bit more..

Green shoots of recovery

The world markets have shown resilience in the last few weeks and while DOW is up by 29% since the black Monday on the 9th March, some other markets have gone up by over 50%. It is believed that markets discount the future roughly 12 – 18 months in advance and if history is anything to go by, recessions do not last a lifetime. And recessions of this magnitude perhaps… Read More »Green shoots of recovery

MBA is almost over and the goodbyes are going to be killing

I have seldom had a sinking feeling. Today as I think that it is just a few more months before we go our separate ways, my stomach churns. Because the opportunity for the 78 of us to get together under a single roof might not come again. I cannot begin to express how delighted I am to be here with wonderful set of people from such diverse and rich backgrounds.… Read More »MBA is almost over and the goodbyes are going to be killing